There are now hundreds of trained “Navigators” and “Certified Applicant Counselors (CAC)” located in communities all across New York State. The Navigators and CAC’s are qualified to help you use the NYS Health Insurance Exchange to find the best health insurance for the best price for your circumstances. There is also a Statewide Call Center with trained Enrollers to help you over the phone to find the best health insurance for the best price for your circumstances.


For a more detailed PDF listing of Navigators and CAC’s by county, please visit: www.healthbenefitexchange.ny.gov/sites/default/files/IPA-Navigator%20Site%20Schedule%20%20%2810-1-13%29.pdf

Contact NYS Health Insurance Exchange Call Center – 1-855-355-5777
Monday-Friday 8am-8pm; Saturday 9am-1pm

Visit the NYS Health Insurance Exchange Website – www.healthbenefitexchange.ny.gov

The Navigators, Certified Applicant Counselors and Call Center Enrollers Can Help You …

  • answer all questions about health care plans offered
  • learn about choices of health care plans and providers
  • get clarification about options available in each health care plan
  • learn who is eligible to enroll in a health care plan
  • enroll in a health care plan
  • get assistance applying
  • get information and assistance in languages other than English
  • learn costs for purchasing insurance through the Exchange